Sugar Sprinkles terms and conditions

Terms and Conditions...

All Cakes made by Sugar Sprinkles are subject to the following terms and conditions:

Ingredients

All our ingredients are of the highest quality.
All fruit cakes used contain nuts, or traces of nuts or nut oil.
Sponge, flavoured and chocolate cakes, are made to be eaten on the day of the celebration/occasion. The cakes are made in premises in which nuts are used, every effort is taken to keep ingredients separate however cakes may contain traces of nuts or nut oil.

 

Storage

Sugar paste (the soft icing covering the cake) is not designed to be refrigerated and as such cakes with this icing should be stored in a cool dry place, preferably in the box they were supplied in, refrigeration may cause colours to run.

 

Orders

We prefer three months notice on wedding cakes however we will accept short notice cakes subject to the availability of the date required.
Any cake ordered from a picture or photo of a cake produced by any other cake maker, can only be reproduced by Sugar Sprinkles as our interpretation of that cake and will not be an exact reproduction of the cake in the picture or photo.

 

Deposits

We require a deposit on placement of order for all cakes, which is deducted from the final balance payable. Deposits are non refundable.

 

Final Balance Payments

Wedding cakes:50% of the balance, is payable 3 months prior to wedding date, final balance payment is due 1 month prior to the wedding date, cakes booked with less than 3 months to wedding date, 50% balance is payable on booking, final balance payment is due 1 month prior to the wedding date, either by cheque or cash.

 

Cancellation

Deposits are non-refundable. Full payment of cake balance is required if cancellation is within 1 month of the wedding date, 50% of cake balance is required if cancellation is within 3 to 1 months of the wedding date.

 

Viewing

Please note cakes with sponge tiers may not be completed until the day prior to/or of the celebration to ensure the cakes are as fresh as possible, so please prearrange viewings of any wedding cakes ordered.  No liability will be taken by the company for any omissions or errors on wedding cakes if they are not viewed by the bride prior to the wedding.

 

Delivery

Cakes will be delivered and set up subject to availability; any arrangements for delivery may be subject to change, however prior notice will be given where possible.
Cakes are to be collected from our address at a prearranged time and date only.

 

Return of Hired Equipment

All hired equipment must be returned within 3 days of the wedding date (unless alternative arrangements have been agreed prior to the occasion) or extra charges may be levied to cover further hire costs.
Any costs to repair/replace damage to hired equipment will deducted from deposits paid.

 

What Happens Now?

After you have booked your cake, what can you expect between now and your big day?

 

What Sugar Sprinkles will do

At the time of booking:
• We take note of all your occasion/wedding details into the company diary and work timetable

If you are having a wedding we need 3 Months before your wedding to make proper preparation:
• Arrange any fruit cakes required for your wedding cake
• Source out any ribbon colours, decorations or unusual items required for your cake
• Confirm 50% balance payment and date required
• Arrange any stands/cake knives required

If you are ordering a wedding cake we need 1 to 2 month before to:
• Contact you to check details for the wedding has not changed since making the booking
• Confirm balance outstanding and when payment is required
• Confirm delivery time and place with you
• Begin the decorations for the cake

1 week before your wedding:
• Contact your venue to confirm delivery and set up details with them or confirm collection details with you
• Complete cake final details

1 day before your wedding/Day of your wedding:
• Deliver and set up cake (if arranged)

What we would like you to do:
• Keep us informed of any changes and amendments to your details as soon as they happen, in writing is preferred

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